SHIPPING & RETURNS

WHEN DO YOU SHIP OUT ITEMS AND WHEN CAN I EXPECT TO RECEIVE MY ORDER?

All of our orders are shipped out within 2-4 business days of purchase. If you have any questions concerning your order please send us an email at support@merkandkremont.com.

  • Italy: 4-6 business days
  • Europe, Turkey: 6-8 business days
  • Israel: 10-12 business days
  • United States, Canada: 14-16 business days
  • Japan, China, Hong Kong, Korea, United Arab Emirates: 16-24 business days

RETURN POLICY

Our collection is composed of limited-time quantities, we typically do not offer refunds or unless the item has arrived to you in a defective condition. Exchanges are granted on a case basis, we do our best to ensure that each order is shipped correctly, if there is any problem with your order, please get in touch with us at support@merkandkremont.com.